Tag Archives | Hosted service

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PamFax Evolves: Building a World Class Service Offering

PamFax adds a Japanese partner, lowers rates to 13 destination countries and enhances its infrastructure Back in April Scendix launched PamFax 2.0 with many new features outlined in a post at that time. To address some reader feedback and summarize PamNews announcements, it’s appropriate to do an update summary of PamFax’s evolution. First, and most […]

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Calliflower Update: Reaching Out to 30 Countries and 100 Cities.

Over the past eighteen months I have often reported on iotum’s Calliflower voice conferencing service as it has evolved and matured. For the first time in a few months I had occasion to use it once again yesterday evening. Connecting  11 participants in the Montreal-Ottawa-Toronto triangle, New York and Virginia, I can report on an […]

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Is OnState Delivering “The Call Center of the Future”?

In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm. CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the […]

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Voxeo Becomes a Conversation Platform Company: Announcing Developer Support for IM Applications

Voxeo has as its tagline “the fastest growing voice platform company”; however, with today’s acquisition of IMified, “the world’s largest hosted instant messaging application development and deployment platform”, Voxeo has become a more encompassing, “fastest growing” conversation platform company. Complementing Voxeo’s widely respected provisioning and support of hosted voice applications, this acquisition recognizes the increasing […]

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SocialScope: for a Complete, But Managed, Twitter Experience

When it comes to organizing and following my Twitter activity, I have found that SocialScope – currently in a closed beta and only available on BlackBerry – provides the most complete and most satisfying Twitter user experience. A recent interview with Ubiquitous Systems CEO Amit Kumar provided some additional background on how SocialScope evolved and […]

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Skype for Business: Building a Case Study Repository

In a recent post, I provided some examples where Skype is being used by small businesses to build relationships with a worldwide supplier and customer base. In the same post I provided a couple of examples where current economic conditions are helping to stealth Skype into enterprises in the medium to large business category. Skype […]

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Stealthing Skype into Larger Businesses

Legion are the stories of small and medium businesses who are using Skype for their worldwide communications operations. Skype is the cornerstone for keeping Toronto-based  b5media’s worldwide staff of bloggers, editors, developers and executives in touch via both informal and formal conversations. SeeWorthy gets an assist from Skype when communicating with their Taiwanese supplier (via […]

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OnState Upgrades On Demand Call Center and Virtual PBX

OnState Communications provides hosted communications services that allow any size of business to operate a call center or PBX with low cost worldwide access via Skype, Skype Online numbers or the PSTN, including toll-free and DID numbers. Low monthly fees and service charges (covering inbound numbers and outbound PSTN calling) along with zero capital expenditures […]

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PamFax 2.0: Where Do They Get All Those Numbers?

Recently launched PamFax 2.0 had three key new features: Mac OSX compatible (in addition to Windows) Lower “per page” pricing by up to 40%, and Fax-In numbers in 27 countries Signing up for a one year subscription to acquire a fax-in number is about a five minute process when you subscribe to PamFax Professional. What […]

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PamFax 2.0: An Obligation-Free On Demand Fax Service on Your PC

PamConsult launches PamFax 2.0 as an obligation-free hosted fax service that supports sending and receiving faxes worldwide with no capital expenses, no usage contract requirements and lower “per page” costs. The process of sending and receiving faxes involves: a document source: whether physical or a computer file physical document scanning a cover page transmission of […]

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