Tag Archives | chat

OnState Launches “Total Solution” Offering for Customer Contact Center for Skype

OnState Communications have been evolving their Skype-based on-demand call center offering over the past year. Launched a year ago to provide basic voice contact, they added an “open” chat capability last summer. As a result call center agents could communicate with prospective or current customers via Skype, PSTN and/or chat sessions (and could escalate chat […]

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OnState Adds Toll Free Service to Launch and Build Customer Relationships

Previous posts have discussed OnState’s Call Center for Skype and its ability to manage customer enquiries by voice and/or chat. A conversation is launched via a website with three options (Skype, Callback and Chat) or via a SkypeIn number (where available). This week OnState added to their portfolio of communications options with the availability of […]

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Getting the Story Right: Whose Call Center Was Introduced?

The Call Center introduced this week for Skype comes from a Skype Extras Partner, not from Skype itself! Two posts this morning talk about a new offering exhibited at VoiceCon in San Francisco earlier this week. However, while one post eventually notes that this is a third party offering, another post blatantly assumes that Skype […]

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Pamela 3.5: More Cool Personalization for Skype

Pamela Systems’ Pamela, “a personal digital assistant for Skype”, has been one of the more popular Skype Partner offerings with its wide range of Skype enhancement features. and over 350,000 downloads as of early April. Offered in four different editions (Basic, Standard, Premium, Business), Pamela’s latest Version 3.5 was launched a couple of weeks ago. […]

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