OnState’s Web-based ACD for Skype 3.0 Brings 20 Years of Enterprise Call Center Experience to the Small Medium Enterprise (SME) Market What changes to Call Center infrastructure and business model can be wrought if you combine A team with over 20 years experience as seasoned call center solution provider executives in the enterprise call center […]
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Skype for Business Building Momentum
I am constantly amazed at the number of businesses I encounter who have worked Skype into both their internal and external communications activity. Introducing any communications system into a business requires customization to incorporate the various tools into the business processes of the individual enterprise. Skype has recently upgraded its administrative tools for the Skype […]
Mid-Week Update: Marketing Innovation; 25 Skype Tips and more….
Recall our “Note to Innovators: Market Thyself” post over the weekend triggered by Andy’s VoIP Watch post on Why Some Innovate and Die, discussing the importance of marketing considerations in building a business. Alec Saunders has responded with several low cost suggestions for doing market research that don’t involve hiring a Forrester or Gartner: Bottom […]
Unyte – An Extras Gallery Success Story
Intuitive Desktop Sharing Application Brining in Over 5,000 Installs Daily WebDialogs has been offering beta versions of its Unyte desktop sharing application for Skype for over six months. However, with the release of Skype 3.0, Unyte has become one of the top downloads from the Extras Gallery resulting in over 5,000 installations daily. Simply doing […]
Skype at CES 2007: Skype for Family Conversations
At Skype’s CES 2007 press conference this morning, there were three major announcements: Confirmation of the partnership with Nokia whereby the initial offering will result in Skype as the centerpiece for handling Internet-enabled conversations on the new Nokia N800 Internet Tablet. While the N800 is available today, the Skype participation will be an upgrade expected […]
Skype 3.0: I Don’t “Dial” Phone Numbers
During our absence in December I did have the opportunity to evaluate and, more importantly, “experience” three relatively new ways of making voice calls: Skype 3.0 Gold Release with its ability to create “Click-to-Call” for any phone number in an Internet Explorer or Firefox web browser. (Complementing the latest release of the Skype Email Toolbar) […]
Skylook 2 – Building Business Processes Around Skype
Last weekend Netralia launched Version 2 of Skylook – a tool that links Skype to that ubiquitous contact management and email tool, Outlook 2000/XP/2003, and extends facets of the Skype experience to your mobile phone. In an interview with Jeremy Hague, Skylook’s CEO, I learned that Skylook is rapidly becoming a key business tool for […]
Eight Ways to File Transfer Using Skype
One of the nifty features of Skype is its ability perform File Transfers almost on demand. I find several time a day I need to transfer a file to a Skype contact but how I do it could happen in one of several ways. Peter Kalmström has posted on six ways to perform File Transfers […]
7,000,000 On Line and Almost Communicating in Real Time
Jaanus has pointed out that today, for the first time, over 7,000,000 users were on Skype earlier today. I usually find Skype peaks at some time between 9:00 a.m. and 11:00 a.m. EDT. And this benchmark is reached on Skype’s third birthday. Now if Skype would fix the bug whereby presence information is not always […]
Microsoft, Unified Communications – Exchange Server and LCS Rebundled
Last week Microsoft cranked up the hype machine and had lots of people wondering if their announcement today would be something approaching earth shaking. In the end it turned out to be about the consolidation of several communications related servers, such as Exchange and Live Communications Server, onto on Office Communications Server, available in Q2 […]
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