Tag Archives | Voice 2.0

Is OnState Delivering “The Call Center of the Future”?

In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm. CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the […]

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eComm 2009: An Outstanding Primer in Emerging Communications

Over the past three days there has been a continuous stream of presentations that provide insight into a wide range of issues, opportunities and perspectives in the IP-based communications space going forward. While there will be more posts covering individual presentations, it’s worth taking time to mention a few highlights: Most innovative, outside-the-box, presentation: Ge […]

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Off to eComm 2009: Innovation in Emerging Communications

Tomorrow morning I’ll be heading out to San Francisco for eComm 2009. Kudos to organizer Lee Dryburgh, who on his own initiative and at his own personal risk, launched this event last year. Late last week Lee was able to announce that registrations had surpassed last year’s attendance. Attendees should come away with not only […]

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eComm 2009: Sponsors Accelerating in a Depressed Economy

Last day to register today for Regular Pricing; Late pricing applies for registrations after Feb.17, 2009. Enter “one touch” for a 20% discount. Two weeks ago eComm 2009 organizer Lee Dryburgh observed that: With the heavy backdrop of economic doom and gloom everywhere I’d been finding it ever more strange that virtually every company I […]

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My Final Skype Journal Post: Jim Courtney is moving on….

At VON Canada 2005 I first met Stuart Henshall, the founder of Skype Journal; this Canadian VON event attracted bloggers from across North America. It was the only North American opportunity to hear Skype founder Nicklas Zennstrom personally while he was in legal limbo in the U.S. Later that year I was asked to write […]

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Calliflower: Delivering A Complete Conference Call Participant Experience

CalliFlower: iotum rebrands its Free Conference Call service with a focus on a rich user experience not only for conference call moderators but also for participants. Value-add in the Web 2.0 world comes primarily through the user interface. There’s a plethora of great technology innovation happening out there. But it’s becoming acknowledged that ease of […]

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On Being a Skype Software Business Solution Partner

Over the past three weeks I have had the opportunity to attend the Skype sessions at the eBay-Skype Developers Conference, to meet with and/or interview several Skype Software Business Solution Partners (product reviews forthcoming), and to spend a day at eBay Live – especially in the exhibit area. Out in the blogosphere, especially via posts […]

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Transitioning to Voice 2.0: Is Microsoft Becoming the Elephant?

Alec Saunders, of iotum, Talk Now and Voice 2.0 Manifesto fame, has written one of his high level overview posts, Aikido, Retreat or War. What’s Your Microsoft Strategy? Alec brings a unique perspective to the table because he has moved from being a program manager within Microsoft when their real time communications strategy was in […]

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