In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm.
CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the [...]
Communications Stories, Service Providers, Skype For Business, Skype Partner News, Skype Partner Solutions, Using Skype
Over the past three days there has been a continuous stream of presentations that provide insight into a wide range of issues, opportunities and perspectives in the IP-based communications space going forward. While there will be more posts covering individual presentations, it’s worth taking time to mention a few highlights:
Most innovative, outside-the-box, presentation: Ge [...]
Communications Stories, Conferences and Events, Developers, Service Providers, Skype Platform
Tomorrow morning I’ll be heading out to San Francisco for eComm 2009. Kudos to organizer Lee Dryburgh, who on his own initiative and at his own personal risk, launched this event last year. Late last week Lee was able to announce that registrations had surpassed last year’s attendance.
Attendees should come away with not only [...]
Conferences and Events
Last day to register today for Regular Pricing; Late pricing applies for registrations after Feb.17, 2009. Enter “one touch” for a 20% discount.
Two weeks ago eComm 2009 organizer Lee Dryburgh observed that:
With the heavy backdrop of economic doom and gloom everywhere I’d been finding it ever more strange that virtually every company I was dealing [...]
Communications Stories, Conferences and Events, Skype News
At VON Canada 2005 I first met Stuart Henshall, the founder of Skype Journal; this Canadian VON event attracted bloggers from across North America. It was the only North American opportunity to hear Skype founder Nicklas Zennstrom personally while he was in legal limbo in the U.S. Later that year I was asked to write [...]
Communications News, Voice On The Web
CalliFlower: iotum rebrands its Free Conference Call service with a focus on a rich user experience not only for conference call moderators but also for participants.
Value-add in the Web 2.0 world comes primarily through the user interface. There’s a plethora of great technology innovation happening out there. But it’s becoming acknowledged that ease of [...]
Communications News, Service Providers
The past week has provided an opportunity for all the nay-sayers and pessimists to say “I told you so”. But many bloggers have followed on Jeff Pulver’s lead with I Come to Praise Skype, not to Bury Them. Alec Saunders: Stop Wringing Your Hands. Skype is a Huge Success:
No, Skype isn’t a failure. By [...]
To Be Categorized
Over the past three weeks I have had the opportunity to attend the Skype sessions at the eBay-Skype Developers Conference, to meet with and/or interview several Skype Software Business Solution Partners (product reviews forthcoming), and to spend a day at eBay Live – especially in the exhibit area.
Out in the blogosphere, especially via posts from [...]
Skype For Business, Skype Partner Solutions, To Be Categorized
Alec Saunders, of iotum, Talk Now and Voice 2.0 Manifesto fame, has written one of his high level overview posts, Aikido, Retreat or War. What’s Your Microsoft Strategy? Alec brings a unique perspective to the table because he has moved from being a program manager within Microsoft when their real time communications strategy was in [...]
To Be Categorized
A few thoughts as I prepare to head out to Las Vegas this evening. While a 15-year veteran of the former Comdex, this is only my second CES show. But interesting to note how it is approaching the size and popularity that Comdex had in its heyday. While Bill Gates continues to give keynotes, there [...]
To Be Categorized
Naked Conversations co-author (with Robert Scoble) Shel Israel and American-converted-to-Canadian VC and blogger Rick Segal (and our former Microsoft evangelist when I was at Quarterdeck) are currently traveling through Europe. With an objective of learning about Europeans who have been bitten by the technology development bug, as well as about the integration of technology into [...]
To Be Categorized
Last week’s Voice 2.0 Conference in Ottawa exposed examples across the entire range of infrastructure and services that lead to voice-related applications. Martin Geddes led off with a keynote asking What’s telephone for? What’s the unmet user need? Where’s the money and What’s next? Sam Aparicio of Angel.com provides an excellent commentary on Martin’s [...]
To Be Categorized
I have just been asked to moderate a Round Table at the Voice 2.0 conference in Ottawa next Monday; Topic: the Future Visions for Telecom. Recently there have appeared three posts that provide a foundation for discussion of the subject:
First, James Enck, a highly respected telecom analyst and blogger, based in London, posted details of [...]
To Be Categorized
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