Facilitating Personal and Business Conversations Across a Voice 2.0 World Join Our ‘Skype in Your Business’ Group Chat
Posts tagged as:
For the past few years I have been aware of another company, aside from Skype, that develops communications software in the form of SIP-based softphones: CounterPath, working out of Vancouver, B.C.
I have always been a bit frustrated by SIP-based connectivity – my one learning across several attempts over the years to configure SIP-based softphones [...]
{ 0 comments }
Communications News, Communications Technology, Mobile Applications, Web 2.0 Tools and Applications
Pardon my exuberance but I am about to write about a product that I have been beta testing for the past few months. Seven months ago I knew very little about small business PBX’s other than to know they had big $$$ signs associated with their operation.
Back in 1992 my employer of the day [...]
{ 3 comments }
Communications News, Communications Technology, Mobile Applications, Service Providers, Skype For Business, Skype Hardware, Skype Partner News, Skype Partner Solutions, Skype Platform, Skype on Mobile, Using Skype
Skype launches an Open Beta phase for its Skype for SIP service. Over 10,000 businesses worldwide have lined up to join the program.
Over the past eight months, Skype has been running a closed Skype for SIP beta program. A couple of PBX vendor agreements have been signed while Skype personnel have been having discussions [...]
{ 5 comments }
Communications News, Skype Channels, Skype For Business, Skype News, Skype Platform, Using Skype
Over the past two weeks we have started to see signs of a transition period for Skype’s developer support activities. Yes, Skype Extras is dead; however the current Skype API’s remain supported. Jonathan Christensen gave Michael Arrington at TechCrunch some hints of forthcoming developer support activity. Skype for Asterisk was launched three weeks ago. [...]
{ 3 comments }
Communications News, Conversation Providers, Skype Channels, Skype News, Skype Partner News, Skype Platform
In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm.
CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the [...]
{ 2 comments }
Communications Stories, Service Providers, Skype For Business, Skype Partner News, Skype Partner Solutions, Using Skype
Legion are the stories of small and medium businesses who are using Skype for their worldwide communications operations.
Skype is the cornerstone for keeping Toronto-based b5media’s worldwide staff of bloggers, editors, developers and executives in touch via both informal and formal conversations.
SeeWorthy gets an assist from Skype when communicating with their Taiwanese supplier (via an [...]
{ 5 comments }
Communications Stories, Service Providers, Skype Channels, Skype For Business, Skype Partner News, Using Skype
As the supplier of a key element in delivering voice-enabled solutions, Global IP Solutions’ activities provide a window into the world of voice- and video-enabled applications and IP-based communications beyond the Skype ecosystem. The GIPS Voice Engine contains API’s that allow a service provider or application publisher to readily incorporate robust, reliable, high quality [...]
{ 0 comments }
Communications News, Communications Technology, Service Providers
Skype announces launch of a beta version of Skype for SIP, connecting IP-PBX’s to the Skype cloud.
Dan York, while a keen supporter of Skype, has been campaigning for a Skype to SIP interconnect on his Disruptive Telephony blog. In a post last fall, “Skype and SIP – the two sides of the issue raised by [...]
{ 6 comments }
A year ago August IBM’s Lotus Sametime Division announced the acquisition of Skype Partner Webdialogs to obtain their widely respected Unyte Desktop Sharing collaboration technology. About four months later we learned, from Lou Guercia, Lotus SameTime’s Director of Operations and Strategy, more about Unyte’s integration into the Lotus SameTime offerings. In that post on Lou’s [...]
{ 1 comment }
Communications News, Service Providers, Skype Channels, Skype For Business, Skype News, Skype Platform
When fellow blogger Dan York joined Voxeo Corporation last October, very few of us in the IP-based communications blogging space had heard of this rapidly growing service provider. Over the next few months, sometimes with Dan’s assistance, Voxeo has become a familiar name identified with a self-financed startup, a profitable business and a very large [...]
{ 0 comments }
Communications Stories, Communications Technology, Service Providers
OnState Communications hosts business communications services that facilitate customer relationship management and enterprise marketing activities. OnState Call Center for Skype allows even the smallest business to operate a call center with geographically disbursed agents. OnState Unified Communications provides complete business real time communications management by extending the call center back office functionality to include conversation [...]
{ 0 comments }
OnState has been the pioneer in providing full service call center solutions that not only employ Skype’s various conversation modes but also use Zimbra to offer a complete multi-modal Unified Communications suite that incorporates conversation recording and archiving, email management and call back capabilities. Call center agents can be contacted via live chat, free inbound [...]
{ 1 comment }
Communications News, Service Providers, Skype Partner Solutions
Skype’s Halina Mugame, editor of the Skype Developer Program newsletter and weblog, yesterday interviewed OnState CEO Pat Kelly and started her interview, “Less Mess with Unified Messaging“, by referencing Skype Journal’s recent post announcing OnState’s Unified Messaging offering. Questions included:
Tell us more about this new product. In comparison with current OnState Call Center solution, what [...]
{ 0 comments }
Buried in the Yahoo assets that Microsoft covets is recently acquired Zimbra, “a leader in Open Source, next generation messaging and collaboration software”. Amongst Zimbra’s product line, the initial offering of Zimbra’s Unified Messaging is based on a partnership with Asterisk, the open source VoIP provider. Zimbra has an extensive list of service provider, business [...]
{ 0 comments }
Service Providers, Skype For Business, Skype Partner Solutions, Skype Platform
Ever since the Internet became commercial in the mid-90’s, the term “Unified Communications” has been tossed around as if it is some form of “holy grail” for a communications offering. PhoneBoy Dameon Welch-Abernathy finds the term somewhat overhyped in his recent post “Unified Communications Is A Pipe Dream“:
Anyone who understands the technology knows that unified [...]
{ 0 comments }
Voice On The Web by Jim Courtney is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 2.5 Canada License.
