Tag Archives | OnState

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Skype for SIP vs Skype for Asterisk: IfByPhone’s Irv Shapiro Nails It!

Following a link from Dan York’s update to his post outlining technical details of Skype for SIP, I found a link to this post from IfByPhone’s Irv Shapiro: Why Skype for Asterisk is more important than Skype for SIP. First, Irv has done perhaps the best articulation yet differentiating Skype for Asterisk from Skype for […]

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Business Long Distance: Death by 1,000,000 PBX’s

Skype announces launch of a beta version of Skype for SIP, connecting IP-PBX’s to the Skype cloud. Dan York, while a keen supporter of Skype, has been campaigning for a Skype to SIP interconnect on his Disruptive Telephony blog. In a post last fall, “Skype and SIP – the two sides of the issue raised […]

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Skype Modifies Fair Usage Policy

When Skype’s Unlimited Calling Plans were modified last May, the only “Fair Usage” limitation was 10,000 minutes per month on any of the plans. Recently my attention was drawn to a modified Fair Usage policy. Primarily it would appear that the new Fair Usage policy would apply to businesses using SkypeOut for customer service and […]

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OnState Virtual PBX: Taking On and Managing All Callers

OnState’s Virtual PBX incorporates Skype as a contributor to lower cost, yet more productive, small business communications management activities. A mainstay for communications in any office with at least a few employees is the need to accept incoming calls, determine who is calling, what is their general need and getting the call to the right […]

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Skype Journal Interviews Josh Silverman: The Way Ahead – Markets

This is the fourth in a series of posts resulting from an interview a week ago Friday with Josh Silverman, Skype’s recently appointed President. In this post we talk about addressing the small-to-medium business market as well as various geographical markets. Over its five years, Skype has built up, almost totally virally, a significant base […]

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Skype Journal Interviews Josh Silverman: The Way Ahead – Platform and Partners

This is the fourth in a series of posts resulting from an interview a week ago Friday with Josh Silverman, Skype’s recently appointed President. In this post we talk about directions for the Skype platform and partner programs. When I first attended a Skype developer event in June 2006, there was lots of enthusiasm for […]

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OnState Communications

OnState Communications hosts business communications services that facilitate customer relationship management and enterprise marketing activities. OnState Call Center for Skype allows even the smallest business to operate a call center with geographically disbursed agents. OnState Unified Communications provides complete business real time communications management by extending the call center back office functionality to include conversation […]

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OnState Announces Multi-Modal Solution for Technical Support

OnState has been the pioneer in providing full service call center solutions that not only employ Skype’s various conversation modes but also use Zimbra to offer a complete multi-modal Unified Communications suite that incorporates conversation recording and archiving, email management and call back capabilities. Call center agents can be contacted via live chat, free inbound […]

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VoIP News: “The 5 Best Skype Extras”

VoIP News has come out with a post discussing what author Jim Higdon deems are “The 5 Best Skype Extras”. Jim presents a most interesting perspective on the dyslexic nature of Skype with its superb technology and turbulent business performance in his statement: With an unsteady performance since its purchase by eBay Inc., its founder’s […]

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OnState CEO Provides More Background

Skype’s Halina Mugame, editor of the Skype Developer Program newsletter and weblog, yesterday interviewed OnState CEO Pat Kelly and started her interview, “Less Mess with Unified Messaging“, by referencing Skype Journal’s recent post announcing OnState’s Unified Messaging offering. Questions included: Tell us more about this new product. In comparison with current OnState Call Center solution, […]

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