Two weeks ago in the post, Whither Skype Extras Today? Withered?, I asked for a clarification about the status of Skype Extras. Today Skype announced a HotFix that effectively removes access to Skype Extras although it shows up, greyed out, in the Tools Menu. Go to Help | Check for Upgrades. In Windows Task Manager [...]
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Skype and Third Party Access: Getting Back to Basics
“Fring is not a communications platform, but only a toy or at best a testbed for shiny objects.” Comment by Hudson Barton on Andy Abramson’s post: Fring Fumbles on Cross Platform Video Chat In observing the evolution of Skype and third party access to it over the past few years I have often wondered how [...]
OnState Builds Out Its Call Center Platform Adding Value Through IP-based Services
In two separate press releases over the past two days, OnState Communications has broadened the scope of its call center offering and made it more readily accessible to businesses without internal IT and communications support. In the first press release Monday, OnState announced the addition of the Yuuguu screen sharing service that provides call center [...]
Skype for SIP: Getting Legitimization, Endorsement and Traction
Over the past two weeks we have started to see signs of a transition period for Skype’s developer support activities. Yes, Skype Extras is dead; however the current Skype API’s remain supported. Jonathan Christensen gave Michael Arrington at TechCrunch some hints of forthcoming developer support activity. Skype for Asterisk was launched three weeks ago. All [...]
Demythifying the Skype Developer Story
On Friday the Skype Developer Blog posted a blog announcing the end of the Skype Extras program in what amounts to two stages: Immediately: No new partner programs or upgrades will be placed into the Skype Extras Going forward: Skype Extras will remain available via the Skype for Windows client until their certification expires (which [...]
“Skype Extras” Is Dead; Long Live the Skype API’s!
A Skype Developer blog post today, The future of Skype Extras, has created confusion and havoc amongst the blogging community that follows Skype (see, for example, the Zemanta links below). Having followed the Skype Developer Program over the past three years (and currently being a commercial user of some of the developers’ offerings) let me [...]
Is OnState Delivering “The Call Center of the Future”?
In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm. CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the [...]
Skype’s Stefan Öberg @ Interop: Stealthing Skype Into Business, But Cover the Entire Skype Ecosystem
Stefan Öberg, Vice-President, Skype for Business, provided his overview on “the future of modern business communications” at Interop last week. He started off by outlining his perspective on how consumer adoption of Skype is building business adoption from consumer experience; he feels this is driven by: Economy: 43% percent of knowledge workers in US enterprises [...]
Stealthing Skype into Larger Businesses
Legion are the stories of small and medium businesses who are using Skype for their worldwide communications operations. Skype is the cornerstone for keeping Toronto-based b5media’s worldwide staff of bloggers, editors, developers and executives in touch via both informal and formal conversations. SeeWorthy gets an assist from Skype when communicating with their Taiwanese supplier (via [...]
OnState Upgrades On Demand Call Center and Virtual PBX
OnState Communications provides hosted communications services that allow any size of business to operate a call center or PBX with low cost worldwide access via Skype, Skype Online numbers or the PSTN, including toll-free and DID numbers. Low monthly fees and service charges (covering inbound numbers and outbound PSTN calling) along with zero capital expenditures [...]
- The Jim Courtney Daily is out! http://t.co/1sz4ht5R
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