Tag Archives | IM applications

Is OnState Delivering “The Call Center of the Future”?

In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm. CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the […]

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Voxeo Becomes a Conversation Platform Company: Announcing Developer Support for IM Applications

Voxeo has as its tagline “the fastest growing voice platform company”; however, with today’s acquisition of IMified, “the world’s largest hosted instant messaging application development and deployment platform”, Voxeo has become a more encompassing, “fastest growing” conversation platform company. Complementing Voxeo’s widely respected provisioning and support of hosted voice applications, this acquisition recognizes the increasing […]

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