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In two separate press releases over the past two days, OnState Communications has broadened the scope of its call center offering and made it more readily accessible to businesses without internal IT and communications support.
In the first press release Monday, OnState announced the addition of the Yuuguu screen sharing service that provides call center [...]
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Communications News, Mobile Applications, Service Providers, Skype Partner News, Skype Partner Solutions
Recently I wrote about the official launch of Tungle, the meeting accelerator that provides a cross-platform, cross-calendar service for scheduling meetings via the web. In fact, with its new features I am now finding that 100% of my meeting requests have a response that results in a meeting. In other words the released version [...]
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Communications News, Social Media, Web 2.0 Tools and Applications
A year ago August IBM’s Lotus Sametime Division announced the acquisition of Skype Partner Webdialogs to obtain their widely respected Unyte Desktop Sharing collaboration technology. About four months later we learned, from Lou Guercia, Lotus SameTime’s Director of Operations and Strategy, more about Unyte’s integration into the Lotus SameTime offerings. In that post on Lou’s [...]
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Communications News, Service Providers, Skype Channels, Skype For Business, Skype News, Skype Platform
One unique aspect of Skype is its very “fluid” or simple approach to adding a another contact to a Skype call to build a conference call. Select “Add a Caller”, select the contact to be added (or enter a phone number, if on SkypeOut), click “OK” and the caller is added. I find I am [...]
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Developers, Service Providers, Skype For Business, Skype Partner News, Skype Partner Solutions, Using Skype
One unique aspect of Skype is its very “fluid” or simple approach to adding a another contact to a Skype call to build a conference call. Select “Add a Caller”, select the contact to be added (or enter a phone number, if on SkypeOut), click “OK” and the caller is added. I find I am [...]
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A major trend in the late 1990’s was the emergence of enterprise grade Customer Relationship Management offerings that not only required IT support but also significant investments in server hardware and business process engineering. However, 1999 saw the launch of a different scenario for CRM, namely a hosted service, Salesforce.com, where even the smallest business [...]
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Communications News, Conversation Providers, Service Providers
Voice On The Web by Jim Courtney is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 2.5 Canada License.
