Tag Archives | CEBP

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Canadian Telecom Summit: Focus on the Learnings

The past Monday/Tuesday/Wednesday I attended my first Canadian Telecom Summit – where Canadian telecom carrier and vendor executives have an opportunity to provide an overview of their goals and directions encompassing both recent accomplishments and future plans. Overall many of the speakers succeeded; however, there are still a few telecom executives who want to preach […]

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Stealthing Skype into Larger Businesses

Legion are the stories of small and medium businesses who are using Skype for their worldwide communications operations. Skype is the cornerstone for keeping Toronto-based  b5media’s worldwide staff of bloggers, editors, developers and executives in touch via both informal and formal conversations. SeeWorthy gets an assist from Skype when communicating with their Taiwanese supplier (via […]

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eComm 2009: An Outstanding Primer in Emerging Communications

Over the past three days there has been a continuous stream of presentations that provide insight into a wide range of issues, opportunities and perspectives in the IP-based communications space going forward. While there will be more posts covering individual presentations, it’s worth taking time to mention a few highlights: Most innovative, outside-the-box, presentation: Ge […]

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Mr. Mashup, Thomas Howe, Executes on His Passion

Thomas Howe has long been noted for his expertise in developing “Communications Enhanced Business Processes” (“CEBP”). Fundamentally this involves embedding communications facilitation into a legacy business process such as to reduce operating overheads and/or increase employee productivity. From many of the examples I have seen, I would call it eliminating the “intrinsically mundane” from any […]

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Voxeo: A Textbook Case for Voice 2.0 and Telecom Partnering

When fellow blogger Dan York joined Voxeo Corporation last October, very few of us in the IP-based communications blogging space had heard of this rapidly growing service provider. Over the next few months, sometimes with Dan’s assistance, Voxeo has become a familiar name identified with a self-financed startup, a profitable business and a very large […]

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OnState Communications

OnState Communications hosts business communications services that facilitate customer relationship management and enterprise marketing activities. OnState Call Center for Skype allows even the smallest business to operate a call center with geographically disbursed agents. OnState Unified Communications provides complete business real time communications management by extending the call center back office functionality to include conversation […]

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Pamela

Pamela, the pioneering third party Skype conversation management utility, has evolved since its launch in 2004 into the premier utility for assisting your Skype activities with features such as call recording, conversation archiving, personalization, call scheduling and enhanced voice mail management. Its Rich Mood Editor, Emoticons, PamCasting and Blogging Support are amongst Pamela’s additional features. […]

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