Tag Archives | case study

Is OnState Delivering “The Call Center of the Future”?

In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm. CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the […]

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