Posts tagged as:

Call recording

Since its launch about two years ago, I have blogged several times about iotum’s CalliFlower Conference Calling service. More significantly I have used it for several conference calls of up to 25 people, including a couple that ran for over two hours. While permitting up to several hundred participants into a conference call, Calliflower’s [...]

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Categories Communications News, Conversation Providers, Mobile Applications, Service Providers, Skype For Business, Skype Partner News, Skype Partner Solutions, Using Skype

Citrix Audio Services Group (formerly VAPPS, Inc.) has repackaged its “stand alone” HiDef Conferencing offerings to provide clearer, more predictable charges while relaunching its website to be more consistent with the Citrix Online brand. ASG is also about to become the preferred supplier of voice services for Citrix Online collaboration services such as GoToMeeting [...]

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Categories Service Providers, Skype For Business, Skype Partner News, Skype Partner Solutions, Using Skype

So why would Skype announce support for, and In Store Solutions develop and launch, the FREETALK® Everyman headset in a seemingly crowded market? Let’s step back a bit and look at some issues related to headsets:

Skype’s research has found that a Skype user’s “end point” configuration is one of the main contributors to churn. [...]

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Categories Mobile Devices, Skype Hardware, Skype Partner Solutions, Skype Software, Using Skype

Pamela 4.5 Adds Call Management Features

by Jim Courtney on Tue, Apr 14, 2009 12:04 pm

Pamela, the original Skype Extra that provides a range of utilities to enhance your Skype conversations experience, recently introduced Pamela 4.5 with enhancements which provide new call management functionality.
Pamela’s feature set can be broadly summarized as including:

Conversation management

notification management
voice mail (with optional email forwarding)
video messaging (caller can leave a video message)
call transfer (missing from [...]

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Categories Skype Partner News, Skype Partner Solutions

Over the past eighteen months CalliFlower has evolved into a complete audio conference call service. While they still offer a basic free service, in January they launched a premium service that provides document sharing, local calling numbers in North America, Europe and Australia as well as a feature that allows administrators to set up, but [...]

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Categories Communications News, Mobile Applications, Service Providers

Alternatives to Skypecasts

by Jim Courtney on Fri, Aug 29, 2008 7:08 am

While there has been lots of dismay about the discontinuation of Skypecasts (Skype’s blog posts: here and here), it had appeared for the past several months that the service just did not have the robustness to provide the reliability and quality of service that users would expect. Being a free service, it was obviously placing [...]

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Categories Communications Stories, Conversation Providers, Service Providers, Skype For Business, Skype News, Skype Software, Using Skype

When fellow blogger Dan York joined Voxeo Corporation last October, very few of us in the IP-based communications blogging space had heard of this rapidly growing service provider. Over the next few months, sometimes with Dan’s assistance, Voxeo has become a familiar name identified with a self-financed startup, a profitable business and a very large [...]

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Categories Communications Stories, Communications Technology, Service Providers

CalliFlower: iotum rebrands its Free Conference Call service with a focus on a rich user experience not only for conference call moderators but also for participants.
Value-add in the Web 2.0 world comes primarily through the user interface. There’s a plethora of great technology innovation happening out there. But it’s becoming acknowledged that ease of [...]

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Categories Communications News, Service Providers

OnState Communications

by Jim Courtney on Sun, May 11, 2008 8:05 pm

OnState Communications hosts business communications services that facilitate customer relationship management and enterprise marketing activities. OnState Call Center for Skype allows even the smallest business to operate a call center with geographically disbursed agents. OnState Unified Communications provides complete business real time communications management by extending the call center back office functionality to include conversation [...]

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Categories Skype For Business, Skype Partner Solutions

OnState has been the pioneer in providing full service call center solutions that not only employ Skype’s various conversation modes but also use Zimbra to offer a complete multi-modal Unified Communications suite that incorporates conversation recording and archiving, email management and call back capabilities. Call center agents can be contacted via live chat, free inbound [...]

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Categories Communications News, Service Providers, Skype Partner Solutions

Pamela

by Jim Courtney on Sun, Feb 10, 2008 8:02 pm

Pamela, the pioneering third party Skype conversation management utility, has evolved since its launch in 2004 into the premier utility for assisting your Skype activities with features such as call recording, conversation archiving, personalization, call scheduling and enhanced voice mail management. Its Rich Mood Editor, Emoticons, PamCasting and Blogging Support are amongst Pamela’s additional features.

Sphere: [...]

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Categories Skype For Business, Skype Partner Solutions, Skype for Personal

Evoca

by Jim Courtney on Wed, Jan 23, 2008 1:01 am

Evoca provides the infrastructure required to record and playback user generated content on a website. Evoca Call Recorder provides hosted call recording of Skype conversations.
Sphere: Related Content

Tags: Call recording, Evoca, Hosted service, Skype Extras, Wireless Carriers

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Categories Skype For Business, Skype Partner Solutions, Skype for Personal, Wireless Carriers

Skype has become a vital tool for not only keeping their reporters in touch but also for delivering high voice quality reports and more effective technical support.
Broadcasting in nine languages, via short wave radio (primarily), Internet and satellite feeds, to several southeast Asian countries where open sources of news and information are lacking, Radio [...]

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Categories Skype For Business, To Be Categorized

Skype and eBay: Auction Conversations.

by Jim Courtney on Thu, Nov 29, 2007 10:11 am

Ever since eBay’s acquisition of Skype over two years ago, there has been speculation as to how eBay and Skype should be “integrated” to enhance the auction process. While not the world’s most active eBay participant, I have used it several times to acquire items not normally available in Canada and to sell (ironically) a [...]

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Categories Skype For Business, Skype Operations, Skype Partner Solutions

Pamela 4.0 Released

by Jim Courtney on Wed, Nov 21, 2007 3:11 pm

Pioneer Skype Extra application Pamela has this week released version 4.0 with a new user interface:

and several new features:

More screenshots here. Download here. Pamela Basic is always free; other versions of Pamela have a 30-day trial. We’ll be doing a review, including a user case study, within the next ten days but in the meantime [...]

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Categories Skype For Business, Skype for Personal, To Be Categorized