Tag Archives | Call recording


iotum’s Calliflower Conference Call Service Adds Skype Access

Since its launch about two years ago, I have blogged several times about iotum’s CalliFlower Conference Calling service. More significantly I have used it for several conference calls of up to 25 people, including a couple that ran for over two hours. While permitting up to several hundred participants into a conference call, Calliflower’s primary […]

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HiDef Conferencing Relaunches as a Service of Citrix Online’s Audio Services Group

Citrix Audio Services Group (formerly VAPPS, Inc.) has repackaged its “stand alone” HiDef Conferencing offerings to provide clearer, more predictable charges while relaunching its website to be more consistent with the Citrix Online brand. ASG is also about to become the preferred supplier of voice services for Citrix Online collaboration services such as GoToMeeting and […]

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FREETALK® Everyman USB Headset for Skype: Not “Just Another Headset”!

So why would Skype announce support for, and In Store Solutions develop and launch, the FREETALK® Everyman headset in a seemingly crowded market? Let’s step back a bit and look at some issues related to headsets: Skype’s research has found that a Skype user’s “end point” configuration is one of the main contributors to churn. […]

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Pamela 4.5 Adds Call Management Features

Pamela, the original Skype Extra that provides a range of utilities to enhance your Skype conversations experience, recently introduced Pamela 4.5 with enhancements which provide new call management functionality. Pamela’s feature set can be broadly summarized as including: Conversation management notification management voice mail (with optional email forwarding) video messaging (caller can leave a video […]

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Set Up and Make CalliFlower Conference Calls from Your iPhone

Over the past eighteen months CalliFlower has evolved into a complete audio conference call service. While they still offer a basic free service, in January they launched a premium service that provides document sharing, local calling numbers in North America, Europe and Australia as well as a feature that allows administrators to set up, but […]

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Alternatives to Skypecasts

While there has been lots of dismay about the discontinuation of Skypecasts (Skype’s blog posts: here and here), it had appeared for the past several months that the service just did not have the robustness to provide the reliability and quality of service that users would expect. Being a free service, it was obviously placing […]

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Voxeo: A Textbook Case for Voice 2.0 and Telecom Partnering

When fellow blogger Dan York joined Voxeo Corporation last October, very few of us in the IP-based communications blogging space had heard of this rapidly growing service provider. Over the next few months, sometimes with Dan’s assistance, Voxeo has become a familiar name identified with a self-financed startup, a profitable business and a very large […]

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Calliflower: Delivering A Complete Conference Call Participant Experience

CalliFlower: iotum rebrands its Free Conference Call service with a focus on a rich user experience not only for conference call moderators but also for participants. Value-add in the Web 2.0 world comes primarily through the user interface. There’s a plethora of great technology innovation happening out there. But it’s becoming acknowledged that ease of […]

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OnState Communications

OnState Communications hosts business communications services that facilitate customer relationship management and enterprise marketing activities. OnState Call Center for Skype allows even the smallest business to operate a call center with geographically disbursed agents. OnState Unified Communications provides complete business real time communications management by extending the call center back office functionality to include conversation […]

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OnState Announces Multi-Modal Solution for Technical Support

OnState has been the pioneer in providing full service call center solutions that not only employ Skype’s various conversation modes but also use Zimbra to offer a complete multi-modal Unified Communications suite that incorporates conversation recording and archiving, email management and call back capabilities. Call center agents can be contacted via live chat, free inbound […]

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