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When I made those initial Skype for iPhone calls last weekend, not only did I gain a quick appreciation of the voice quality but I also realized that the forthcoming multi-tasking feature of iPhone OS4 could offer new possibilities. Yes, multi-tasking would facilitate Skype’s Instant Messaging in an “always-on” mode but there could also [...]
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Communications Stories, Mobile Applications, Service Providers, Skype on Mobile
In two separate press releases over the past two days, OnState Communications has broadened the scope of its call center offering and made it more readily accessible to businesses without internal IT and communications support.
In the first press release Monday, OnState announced the addition of the Yuuguu screen sharing service that provides call center [...]
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Communications News, Mobile Applications, Service Providers, Skype Partner News, Skype Partner Solutions
In a story on VoIP Planet, Gerry Blackwell provides a case study of the implementation of OnState’s Virtual Call Center at CyberDefender Corp., an Internet security software and services firm.
CyberDefender’s new director of customer service, Jose Martinez, investigated a few solutions, including traditional Panasonic and Nortel automatic call distribution (ACD) systems. But in the [...]
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Communications Stories, Service Providers, Skype For Business, Skype Partner News, Skype Partner Solutions, Using Skype
In a recent post, I provided some examples where Skype is being used by small businesses to build relationships with a worldwide supplier and customer base. In the same post I provided a couple of examples where current economic conditions are helping to stealth Skype into enterprises in the medium to large business category. [...]
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Legion are the stories of small and medium businesses who are using Skype for their worldwide communications operations.
Skype is the cornerstone for keeping Toronto-based b5media’s worldwide staff of bloggers, editors, developers and executives in touch via both informal and formal conversations.
SeeWorthy gets an assist from Skype when communicating with their Taiwanese supplier (via an [...]
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Communications Stories, Service Providers, Skype Channels, Skype For Business, Skype Partner News, Using Skype
OnState Communications provides hosted communications services that allow any size of business to operate a call center or PBX with low cost worldwide access via Skype, Skype Online numbers or the PSTN, including toll-free and DID numbers. Low monthly fees and service charges (covering inbound numbers and outbound PSTN calling) along with zero capital [...]
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Communications News, Communications Technology, Service Providers, Skype Partner News, Using Skype
Last day to register today for Regular Pricing; Late pricing applies for registrations after Feb.17, 2009. Enter “one touch” for a 20% discount.
Two weeks ago eComm 2009 organizer Lee Dryburgh observed that:
With the heavy backdrop of economic doom and gloom everywhere I’d been finding it ever more strange that virtually every company I was dealing [...]
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When Skype’s Unlimited Calling Plans were modified last May, the only “Fair Usage” limitation was 10,000 minutes per month on any of the plans. Recently my attention was drawn to a modified Fair Usage policy. Primarily it would appear that the new Fair Usage policy would apply to businesses using SkypeOut for customer service and [...]
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OnState Communications hosts business communications services that facilitate customer relationship management and enterprise marketing activities. OnState Call Center for Skype allows even the smallest business to operate a call center with geographically disbursed agents. OnState Unified Communications provides complete business real time communications management by extending the call center back office functionality to include conversation [...]
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OnState has been the pioneer in providing full service call center solutions that not only employ Skype’s various conversation modes but also use Zimbra to offer a complete multi-modal Unified Communications suite that incorporates conversation recording and archiving, email management and call back capabilities. Call center agents can be contacted via live chat, free inbound [...]
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Communications News, Service Providers, Skype Partner Solutions
Skype’s Halina Mugame, editor of the Skype Developer Program newsletter and weblog, yesterday interviewed OnState CEO Pat Kelly and started her interview, “Less Mess with Unified Messaging“, by referencing Skype Journal’s recent post announcing OnState’s Unified Messaging offering. Questions included:
Tell us more about this new product. In comparison with current OnState Call Center solution, what [...]
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Buried in the Yahoo assets that Microsoft covets is recently acquired Zimbra, “a leader in Open Source, next generation messaging and collaboration software”. Amongst Zimbra’s product line, the initial offering of Zimbra’s Unified Messaging is based on a partnership with Asterisk, the open source VoIP provider. Zimbra has an extensive list of service provider, business [...]
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Service Providers, Skype For Business, Skype Partner Solutions, Skype Platform
Robert Poe at VoIP News has written a detailed report on how OnState Communications Call Center works, making a couple of points we had overlooked in our coverage:
Fully a software solution with no servers:
Onstate Communications’ CallCenter service bundles Skype’s business offering with its own software-based ACD (automatic call distribution) capabilities. Unlike with either on-premise or [...]
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Service Providers, Skype For Business, Skype Partner Solutions
While this blog tends to focus on new developments and the role they can play in our future real time conversations, it sometimes pays to look back to see what has been accomplished. For 2007, these are, from my perspective, top ten accomplishments for the Skype ecosystem:
1. eBay CEO Meg Whitman states at an eBay [...]
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Communications Stories, Developers, Skype Partner Solutions, Skype Platform, Skype Software, Using Skype
Ever since eBay’s acquisition of Skype over two years ago, there has been speculation as to how eBay and Skype should be “integrated” to enhance the auction process. While not the world’s most active eBay participant, I have used it several times to acquire items not normally available in Canada and to sell (ironically) a [...]
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Skype For Business, Skype Operations, Skype Partner Solutions
Voice On The Web by Jim Courtney is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 2.5 Canada License.
