OnState Communications hosts business communications services that facilitate customer relationship management and enterprise marketing activities. OnState Call Center for Skype allows even the smallest business to operate a call center with geographically disbursed agents. OnState Unified Communications provides complete business real time communications management by extending the call center back office functionality to include conversation recording and archiving as well as messaging activities such as email and voice mail.
Customer conversations, whether through Skype or the legacy PSTN, may be initiated from a website with click-to-call and click-to-chat buttons, toll free numbers or direct inward dialing (DID) numbers. All back office agent connectivity is handled via Skype to minimize costs.
OnState is a one-stop supplier whose services include setting up not only their own services but also complementary services such as management of Skype accounts and Skype hardware acquisition.
Summary from Supplier: OnState’s founding and management team have pioneered communications solutions that drive customer service and empower business users – so they are aptly named the call center guys. Through highly successful careers with industry giants such as Cisco Systems, GeoTel Communications, and Nortel, they hold scores of industry patents for applications that you may be using right now including: Automatic Call Distributors (ACD); Intelligent Call Routing; Network Call Routing; Computer Telephony Integration (CTI); Voice Response Units (VRU); Customer Relationship Management (CRM); and Quality Assurance and Employee Performance Management.
Always at the forefront of business communications tools that directly serve people, the OnState team is redefining the traditional call center paradigm. They deliver a solution that exploits the convergence of advanced Internet, voice and networking technologies to create value-driven collaborative environments – at the lowest cost possible anytime, anywhere.
Products and Services:
- OnState Call Center for Skype
- OnState Unified Communications