Archive | Communications News RSS feed for this section

Calliflower: Delivering A Complete Conference Call Participant Experience

CalliFlower: iotum rebrands its Free Conference Call service with a focus on a rich user experience not only for conference call moderators but also for participants. Value-add in the Web 2.0 world comes primarily through the user interface. There’s a plethora of great technology innovation happening out there. But it’s becoming acknowledged that ease of […]

Read full story · Comments { 3 }

Talkster, Skype CallerID and Avoiding Those “Caller Pay” Mobile Charges

Use SkypeOut with Talkster to make SkypeOut calls to “Caller Pays” mobile phones at your “local” SkypeOut rates (= free, if on a Skype Unlimited plan). A couple of weeks ago I reported on how North Americans can make calls on SkypeOut and send their mobile phone number as their SkypeOut callerID. This has had […]

Read full story · Comments { 0 }

Tungle – Taking Meeting Organization into the “Open”

New service provides format- and platform-agnostic meeting scheduling and co-ordination across the web. To date groupware’s ability to perform meeting scheduling and coordination was limited to within an enterprise’s groupware community of users — i.e. – the employees and perhaps closely connected business associates. And everyone had to be using a common calendaring system running […]

Read full story · Comments { 0 }

A New Era Coming for Blackberry

With RIM’s annual WES event starting later today we started to see announcements Monday about a new Blackberry and a new VC fund for mobile applications. Blackberry Bold is definitely a major smartphone enhancement from the current Pearl, Curve and, most notably, 88×0 lines. Reading through the new specs, the Blackberry Bold addresses several issues […]

Read full story · Comments { 0 }
b4-consultinglogo

OnState Announces Multi-Modal Solution for Technical Support

OnState has been the pioneer in providing full service call center solutions that not only employ Skype’s various conversation modes but also use Zimbra to offer a complete multi-modal Unified Communications suite that incorporates conversation recording and archiving, email management and call back capabilities. Call center agents can be contacted via live chat, free inbound […]

Read full story · Comments { 1 }

Purely Speculation But … Are RIM and Apple Talking?

VoIP blogger and Italian IP-communications entrepreneur Luca Filigheddu, whom I had the pleasure of meeting at eComm 2008, reports on speculation that RIM is looking to build a developer team focused on the iPhone. He points to a post on Apple Insider by Aidan Malley who has become aware of a new internal job listing […]

Read full story · Comments { 0 }
voipnewslogo180px

VoIP News: “The 5 Best Skype Extras”

VoIP News has come out with a post discussing what author Jim Higdon deems are “The 5 Best Skype Extras”. Jim presents a most interesting perspective on the dyslexic nature of Skype with its superb technology and turbulent business performance in his statement: With an unsteady performance since its purchase by eBay Inc., its founder’s […]

Read full story · Comments { 0 }

OnState Launches “Total Solution” Offering for Customer Contact Center for Skype

OnState Communications have been evolving their Skype-based on-demand call center offering over the past year. Launched a year ago to provide basic voice contact, they added an “open” chat capability last summer. As a result call center agents could communicate with prospective or current customers via Skype, PSTN and/or chat sessions (and could escalate chat […]

Read full story · Comments { 0 }
client_ui_business490px

The “No Hardware” Movement Continues: SightSpeed Offers Video Communications Services for Business

A major trend in the late 1990’s was the emergence of enterprise grade Customer Relationship Management offerings that not only required IT support but also significant investments in server hardware and business process engineering. However, 1999 saw the launch of a different scenario for CRM, namely a hosted service, Salesforce.com, where even the smallest business […]

Read full story · Comments { 0 }

Conference Calls Amongst Your Facebook Friends

iotum introduces its Free Conference Call service for North American facebook subscribers We’ve all been deluged over the summer with not only various services for making low cost mobile voice calls but also an avalanche of Facebook applications, most of which I have had a tendency to ignore. Occasionally there comes along a service that […]

Read full story · Comments { 0 }